About us » Community » Consultation


We're committed to open and transparent consultation with our customers and community.

We have established a number of dedicated consultative committees, consult directly on our infrastructure projects, and host dedicated community and stakeholder forums. 



Customer Consultative Committee

Our Customer Consultative Committee (CCC) was established in 1996.

The committee helps us to respond to customer needs, involve our community in project planning, understand issues raised by interest groups and access valuable community knowledge.

  • Anne Fairbairn, Chair
  • Rebecca Leonard, Barwon Water Board representative
  • Rene Ploegmakers, welfare agency representative
  • Sandra Anderson, northern suburbs tenants' groups
  • Garikai Jim Bungu, culturally and linguistically diverse (CALD) community representative
  • John Anderson, agricultural / horticultural community representative
  • Peter McCracken, residential customer representative
  • Lauren Kangars, community representative
  • Stephen Higgs, community representative
  • Goshen Watts, community representative



Environmental Consultative Committee

The Environmental Consultative Committee (ECC) was established in 2000. It has an independent chair and members from local environment groups.

The committee meets regularly and advises on environmental issues and policy.

  • Susan Howells, Chair
  • John King, Indigenous Flora and Fauna Association of Victoria
  • Deborah Evans, Geelong Field Naturalists Club
  • Cameron Steele, Environment Victoria
  • John Wade, Anglesea and Aireys Inlet Society for the Protection of Flora and Fauna (ANGAIR)
  • Daryl Hoffmann, community representative
  • Glen Rodgers, community representative
  • Simon Cook, Landcare representative, Moorabool Catchment Landcare Group
  • Simone Wilkie, community representative
  • Ron Patterson, community representative



Project-based consultation

We consult directly with our customers and stakeholders on our infrastructure projects.

Our community consultation encompasses many streams such as specialist committees, open days, public forums, news bulletins, letters, door knocks and more.

See our projects for more information.



Community and stakeholder forums

In 2009, we held our first community and stakeholder water forum, an opportunity for community members, stakeholders, industry experts and our staff to discuss issues, planning and future directions.

Since then, we have held numerous forums on alternative water supply options, integrated water cycle manangement, our 5-year Water Plan, our 50-year Water Supply Demand Strategy, and more.