Customer charters
Our customer charters set out our service standards and conditions and your rights and obligations as a customer.
The charters are in line with the Customer Service Code from the Essential Services Commission.
Summary charter
| Summary Customer Charter | PDF 325 KB |
Complete charters
| Customer Charter: drinking water / sewerage services | PDF 775 KB | |
| Customer Charter: recycled water / sewerage services | PDF 775 KB | |
| Customer Charter: water supplied by agreement | PDF 159 KB | |
| Customer Charter: trade waste | PDF 100 KB |