Customer charters
Our customer charters set out our service standards and conditions and your rights and obligations as a customer.
The charters are in line with the Customer Service Code from the Essential Services Commission.
Summary customer charter
| Summary Customer Charter | PDF 22 KB |
Detailed customer charters
| Customer Charter: domestic drinking water and sewerage services | PDF 1.9 MB | |
| Customer Charter: domestic recycled water and sewerage | PDF 1.9 MB | |
| Customer Charter: water supplied by agreement | PDF 337 KB |