Strategic Intent

Barwon Water will provide quality water and sewerage services through high performance and in an environmentally responsible manner.

The Strategic Intent is our blueprint for the future. It's a rolling five-year plan, reviewed and updated annually, that encompasses a promise to customers and stakeholders, strategic directions and objectives for the business and actions for employees.


Strategic Intent 2013–2014 summary version

PDF 1.4 MB


Delivering the service

Provide reliable, high quality essential services to our customers.

  • Efficient and reliable services
  • Value to customers
  • Water quality and environmental performance
  • Quality customer service


Securing the future

Secure the future through planning, capital investment, smart technology and innovation.

  • Water supply, recycled water and sewerage investments
  • Innovation and smart technology
  • Integrated water cycle management
  • Strategic planning and thought leadership


Building a high performance organisation

Drive performance through productivity, organisational alignment and health and safety.

  • Health and safety culture and performance
  • Employee engagement and performance
  • Risk management
  • Organisational resilience


Optimising financial performance

Ensure financial performance through efficient and prudent financial management.

  • Financial performance
  • Debt and treasury management


Engaging customers, stakeholders and community

Build trust and understanding in what we do and deliver.

  • Community consultation and engagement
  • Knowledge sharing through education