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Latest news blog

Burst water main in Ocean Grove

Recent water main bursts have affected the water supply to customers in Parker Street, Wallington Road and Guthridge Street.

As a result, we are fast-tracking the replacement of the water main to ensure the system operates efficiently and effectively into the future.

To prepare for the upcoming replacement works, we will be installing a temporary water connection to those customers to minimise any ongoing supply disruptions in the weeks ahead.

Work to install valves for the temporary water connection will take place tomorrow, Wednesday 23 May.

This will result in an interruption water supply between 9 am and 1 pm.  Water supply will be restored following the work.

Bottled water will be available for customers at the worksite established on Parker Street (near number 21).  Customers can also access water from a temporary standpipe in the naturestrip between Parker Street and Guthridge Street.

On Thursday 24 May, the temporary water connection will be installed (this will be a thin plastic pipe outside the front of properties), allowing the existing water main to be taken out of service. 

The temporary supply will be required until the new water main is installed.

We have started planning the replacement project and will be working hard to get it up and running as soon as possible.

We will provide customers with an update once we have confirmed a contractor for this work.

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Geelong's water supply is unquestionably safe

Lead has been detected in water supplied from some public drinking fountains operated by the City of Greater Geelong.

This issue is not related to the quality of water supplied by Barwon Water. This is related to the council’s public drinking fountains.

Drinking water supplied through our reticulation network is unquestionably safe to drink and meets all health and safety guidelines.

As part of our comprehensive water quality monitoring program, we routinely sample for lead across our entire network on a monthly basis. We have never had a lead detection above the Australian Drinking Water Health Guideline value.

The advice from the Department of Health and Human Services is that people do not need to worry if they have consumed water from the affected fountains as these fountains are not the main source of daily water consumption.

We are continuing to work collaboratively with Council, as well as other agencies, on this issue.

If you have questions or concerns about your water quality, please contact us.

  Media release: Barwon Water 100 per cent safe

  Water quality

  Annual Drinking Water Quality Report

  City of Greater Geelong: Public drinking fountains

  Australian Drinking Water Guidelines

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Solar farm switched on

Our new one-megawatt solar farm – the largest ground-mounted array in southern Victoria – is now online, sending power to the nearby Black Rock water reclamation plant and cutting our operating costs by more than $200,000 a year.

The project is our first large-scale renewable energy endeavour and paves the way for our targets of 100% renewable energy by 2025 zero net emissions by 2030.

The 2,844 solar panels supply about 15% of the electricity needs of the water reclamation facility, equivalent to that used by 300 homes. The emissions reduction equates to taking 450 cars off the road.

A second stage expansion of the solar farm has been approved to deliver an additional two megawatts capacity by 2020.

Barwon Water’s Strategy 2030 supports the delivery of the Victorian Government’s Water for Victoria plan which sets a new long-term direction for managing our precious water resources as the state deals with the impacts of climate change and a growing population.

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Boost to Colac's water supply

The recently completed Barwon to Colac water pipeline will be switched on for the first time on Monday 30 April 2018 to boost water supplies to Colac.

The decision to use the new pipeline follows prolonged dry conditions and Colac’s water storages dipping below half-full. By switching on the back-up supply, we can maintain storages until rain fills Colac’s main sources, the West Gellibrand and Olangolah reservoirs. The decision also means that water restrictions are now highly unlikely to be required for Colac and surrounding towns.

The $19 million infrastructure project incorporates an 11-kilometre pipeline, 50 million-litre water basin and a pumping station. The project – which was fast-tracked by two years – provided stimulus for the local economy, with several contracts awarded to regionally-based businesses.

  Barwon to Colac pipeline


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Price submission rated as 'advanced' by Essential Services Commission

The Essential Services Commission – the independent economic regulator of the water industry – today released its draft determination on Barwon Water’s 2018 Price Submission.

The commission rated our submission as ‘advanced’, noting that it will deliver better value for customers.

This reflects our commitment to minimising bill impacts and improving our service levels, as identified by our customers through a deep and genuine 18-month community engagement program.

The draft determination also acknowledges our target of $19 million in cost savings – one of the highest in the industry.

Key actions from our submission include:

  • giving residential customers greater control over their bills by increasing the relative proportion of water usage charges.
  • more support for financially vulnerable customers
  • timely notice of water supply interruptions
  • programs to help customers use water more efficiently.

Barwon Water will consider the commission’s draft decision and provide a response by 8 May 2018.

Customers can review the submission and provide feedback via the Essential Services Commission’s website .

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Interested in joining the Boundary Creek and Big Swamp remediation working group?

We’re forming a working group to participate in designing a remediation plan for Boundary Creek and Big Swamp.

The formation of the working group follows a series of community and stakeholder workshops that were held in late 2017 to determine community outcomes and priorities as part of our groundwater licence application for the Barwon Downs borefield.

During these workshops, the community placed significant importance on rehabilitating Boundary Creek and Big Swamp to improve stream flow and water quality, with the goal of returning the creek to a healthy ecosystem.

Boundary Creek remediation working group:
Terms of Reference and Expression of Interest application form

PDF 122 KB

To apply to join, complete and return the application form and return to us by 5 pm, Friday 23 March 2018.

The group is scheduled to meet between April and September, 2018.

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Barwon Water recognised by Bureau of Meteorology

The Bureau of Meteorology’s annual National performance report 2016–17: urban water utilities has ranked Barwon Water as a high performer across a range of customer service and quality benchmarks for the past financial year.

The report compares the performances of 79 water utilities across Australia that collectively provide more than 20 million people across the country with water and sewerage services.

We performed strongly in several key areas. A Barwon Water customer’s typical annual bill was the second lowest Australia-wide at $988, down from $1,045 the previous year.

We’re proud to be recognised for continuing to deliver high quality, affordable, secure water services and outstanding customer value.

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Holiday season trading hours 2017-2018

Please note, our call centre and customer service will close for the festive season break at 1 pm on Friday 22 December 2017.

We’re resuming normal trading hours from Tuesday 2 January 2018.

For water or sewer-related emergencies and faults, we are available on 1300 656 007, 24 hours a day, 7 days a week, all year ’round.

We wish our customers and community a safe and happy festive season.

  • Friday 22 December 2017
Closed from 1 pm
  • Monday 25 December 2017
    (Christmas Day) 
  • Tuesday 26 December 2017
    (Boxing Day) 
  • Wednesday 27 December 2017
  • Thursday 28 December 2017
  • Friday 29 December 2017
  • Monday 1 January 2018
    (New Year’s Day) 
  • Tuesday 2 January 2018
Open, normal trading hours resumed

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Estuary perch at Painkalac Reservoir

We’ve joined forces with the Victorian Fisheries Authority to stock the re-opened reservoir with 7,000 native and endemic estuary perch (Macquaria colonorum).

While the fingerlings are just a few centimetres long, they will soon be a drawcard for recreational anglers, eventually growing to up to 75 cm and 10 kg. 

Painkalac Reservoir, located north of Moggs Creek, once supplied water to the nearby townships of Aireys Inlet and Fairhaven. When these towns were connected to the diverse and secure greater Geelong water supply network last year, the picturesque reservoir was opened to the public for walking, riding, bushwalking, bird watching, picknicking and — of course  recreational fishing.

The fish stocking aligns with our vision of creating recreational and wellbeing opportunities for community benefit.

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Showcase of sustainable living

Salt Torquay is set to be of Australia’s most sustainable housing estates, and the region’s first 7.5-star residential development.

Built on the former water basin site on Grossmans Road, the ground-breaking urban development will feature a showcase of innovate, sustainable eco-features including solar cells, battery storage, electric car charging points and smart water meters using internet-of-things technology.

Salt Torquay is set to be a showcase of sustainable living.

We’re designing the estate with a light environmental footprint, lowering running costs while delivering a higher standard of living. Integrated water cycle management principles have been incorporated with stormwater swales, a raingarden, integrated landscaping and a nature playground. We’re also building a 250-kilowatt solar array on adjacent land.

The estate sees us walk the talk in terms of living our goals of zero emissions, zero waste and delivering customer and community value.

  Salt Torquay

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