We would like to apologise to any customers who attempted to contact us on Saturday 13 August.
A fault in our telephone system meant calls to our 24-hour emergencies and faults number, 13WATER (13 92 83), were not answered from 3 pm on Saturday afternoon until early Sunday morning.
We believe planned maintenance works caused an electrical outage which triggered the fault.
As the 13WATER phone number is a critical service to our customers, we will be undertaking an independent review into the incident.
The review will help us to improve our service in the future.
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Head Office: 61-67 Ryrie Street, Geelong, 3220, Victoria, Australia.
Ph: 1300 656 007
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As the Victorian State election will be held on Saturday 29 November 2014, the Victorian Government has assumed a caretaker role from 4 November. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.