For general enquiries, such as questions regarding your bill, we are available 9 am to 5 pm, Monday to Friday.
To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.
Note: please do not use email, social media or this website to report an emergency. Please call us for a prompt response.
|Telephone||1300 656 007|
PO Box 659
|+61 3 5226 2500|
|National Relay Service (NRS)||13 36 77|
|Translation and Interpreter Service (TIS)||13 14 50|
|ABN||86 348 316 514|
40–44 Lonsdale Street, Geelong VIC 3220 (stores deliveries and pick-ups via 43 Carr Street)
8.00 am — 4.30 pm, Monday — Friday
33 Bromfield Street, Colac VIC 3250
9.00 am — 1.00 pm, Monday — Friday
We send a quarterly customer e-newsletter to our email subscribers.
We take complaints seriously and handle them quickly and fairly.
You can request access to certain records under the Victorian Freedom of Information Act.
If you are not confident communicating in English, you can contact us through the Translating and Interpreter Service.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.