Contact us

Contact us

All enquiries ✆1300 656 007

For general enquiries, such as questions regarding your bill, we are available 9 am to 5 pm, Monday to Friday.

To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.

Email info@barwonwater.vic.gov.au
Postal
address

PO Box 659
Geelong
Victoria 3220

DX mail DX22061(Geelong)
Street
address
61–67 Ryrie Street
Geelong
Victoria, Australia 3220
Google map
Telephone 1300 656 007
Fax (03) 5221 8236
Calling from
overseas
+61 3 5226 2500
ABN 86 348 316 514

  

Opening hours

Head office

61–67 Ryrie Street, Geelong, Victoria 3220

9.00 am — 5.00 pm, Monday — Friday

 

South Geelong

For business, trade and general enquiries

40–44 Lonsdale Street, South Geelong, Victoria 3220

8.00 am — 5.00 pm, Monday — Friday 

  

Lorne

90–94 Polwarth Street Lorne, Victoria 3232

8.30 am — 5.00 pm, Monday — Wednesday

10.00 am — 2.00 pm Thursday — Friday

 

Colac

33 Bromfield Street Colac, Victoria 3250

8.30 am — 5.00 pm, Monday — Friday

 


 

Customer service centre locations 

 

Geelong head office: 61–67 Ryrie Street Geelong VIC 3220 (deliveries via Aitchison Place) view larger map.

 

South Geelong office: 40–44 Lonsdale Street, South Geelong VIC 3220 (stores deliveries and pick-ups via 43 Carr Street) view larger map.

 

Lorne office: 90–94 Polwarth Road, Lorne VIC 3232 view larger map.

 

Colac office: 33 Bromfield Street, Colac VIC 3250 view larger map.

 


 

E-newsletter

We send a quarterly customer e-newsletter to our email subscribers.

  Sign up for e-news

 


 

Complaints and disputes

We take complaints seriously and handle them quickly and fairly.

  More information about complaints and disputes

 


 

Freedom of Information requests

You can request access to certain records under the Victorian Freedom of Information Act.

  More information about Freedom of Information requests

 


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