Contact us
All enquiries 
1300 656 007
For general enquiries, such as questions regarding your bill, we are available 8.00 am — 5.00 pm, Monday — Friday.
To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.
| info@barwonwater.vic.gov.au | |
| Postal address |
PO Box 659 |
| Street address |
61–67 Ryrie Street Geelong Victoria, Australia 3220 Google map |
| Telephone | 1300 656 007 |
| Fax | (03) 5221 8236 |
| Calling from overseas |
+61 3 5226 2500 |
Opening hours
Head office
61–67 Ryrie Street, Geelong, Victoria 3220
8.00 am — 5.00 pm, Monday — Friday
South Geelong
For business, trade and general enquiries
40–44 Lonsdale Street, South Geelong, Victoria 3220
8.00 am — 5.00 pm, Monday — Friday
Lorne
90–94 Polwarth Street Lorne, Victoria 3232
8.30 am — 5.00 pm, Monday — Wednesday
10.00 am — 2.00 pm Thursday — Friday
Colac
33 Bromfield Street Colac, Victoria 3250
8.30 am — 5.00 pm, Monday — Friday
Customer service centre locations
Geelong head office: 61–67 Ryrie Street Geelong VIC 3220 (deliveries via Aitchison Place) view larger map.
South Geelong office: 40–44 Lonsdale Street, South Geelong VIC 3220 (stores deliveries and pick-ups via 43 Carr Street) view larger map.
Lorne office: 90–94 Polwarth Road, Lorne VIC 3232 view larger map.
Colac office: 33 Bromfield Street, Colac VIC 3250 view larger map.
E-newsletter
We publish a quarterly customer e-newsletter, distributed via email.
Complaints and disputes
We take complaints seriously and handle them quickly and fairly.
More information about complaints and disputes
Freedom of Information requests
You can request access to certain records under the Victorian Freedom of Information Act.
More information about Freedom of Information requests