Contact us

Contact us

Enquiries ✆1300 656 007 (business hours)

For general enquiries, such as questions regarding your bill, we are available 9 am to 5 pm, Monday to Friday.


Emergencies and faults ✆1300 656 007 (24×7)

To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.

Note: please do not use email, social media or this site to report an emergency. Please telephone us for a prompt response.


Telephone  1300 656 007

PO Box 659
Victoria 3220

Calling from
+61 3 5226 2500
National Relay Service (NRS) 13 36 77
Translation and Interpreter Service (TIS) 13 14 50
ABN 86 348 316 514


Customer service centre locations and hours

South Geelong

40–44 Lonsdale Street, South Geelong VIC 3220 (stores deliveries and pick-ups via 43 Carr Street)

8.00 am — 4.30 pm, Monday — Friday 



33 Bromfield Street, Colac VIC 3250

9.00 am — 4.00 pm, Monday — Friday




We send a quarterly customer e-newsletter to our email subscribers.

  Sign up for e-news



Complaints and disputes

We take complaints seriously and handle them quickly and fairly.

  More information about complaints and disputes



Freedom of Information requests

You can request access to certain records under the Victorian Freedom of Information Act.

  More information about Freedom of Information requests



Intepreter service: ✆13 14 50

If you are not confident communicating in English, you can contact us through the Translating and Interpreter Service.

  More information about the Translating and Interpeter Service



National Relay Service: ✆13 36 77

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

  National Relay Service call numbers

  National Relay Service website


Have your say

We listen to your feedback. Please use the form below to ask us a question or let us know how we're performing.

Please tell us your name for a personalised response
If you would like us to respond in writing please provide a valid email
If you would like us to contact you by phone, please provide your daytime contact number