Contact us

Contact us

All enquiries ✆1300 656 007

For general enquiries, such as questions regarding your bill, we are available 9 am to 5 pm, Monday to Friday.

To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.


PO Box 659
Victoria 3220

Telephone 1300 656 007
Calling from
+61 3 5226 2500
ABN 86 348 316 514


Customer service centre locations and hours

South Geelong

40–44 Lonsdale Street, South Geelong VIC 3220 (stores deliveries and pick-ups via 43 Carr Street) view larger map.

8.00 am — 4.30 pm, Monday — Friday 



90–94 Polwarth Road, Lorne VIC 3232 view larger map.

8.30 am — 5.00 pm, Monday — Wednesday

10.00 am — 2.00 pm Thursday — Friday




33 Bromfield Street, Colac VIC 3250 view larger map.

9.00 am — 4.00 pm, Monday — Friday




We send a quarterly customer e-newsletter to our email subscribers.

  Sign up for e-news



Complaints and disputes

We take complaints seriously and handle them quickly and fairly.

  More information about complaints and disputes



Freedom of Information requests

You can request access to certain records under the Victorian Freedom of Information Act.

  More information about Freedom of Information requests


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