Complaints and disputes
We take complaints seriously and handle them quickly and fairly.
Making a complaint
Use the form below to lodge a complaint or contact us.
Customer Liaison Coordinator
Our Customer Liaison Coordinator is responsible for working with customers who have been unable to reach a satisfactory resolution or believe their complaint should be escalated.
The coordinator is also authorised to objectively review the internal handling of complaints.
Our Customer Liaison Coordinator is the first point of contact between Barwon Water and the Ombudsman.
Ombudsman
If you are not happy with the way we handled your complaint, you can contact the Energy and Water Ombudsman.