Freedom of Information (FoI) requests

You can request access to certain records under the Victorian Freedom of Information Act. 

Applications must be made in writing. 


Requesting information

To make a FoI request, complete the application form below or write to us detailing your request.

Send the form with your cheque or money order to:

Freedom of Information Manager
Barwon Water
PO Box 659
Geelong VIC 3220

Please provide enough details for us to find the appropriate documents. Avoid phrases such as ‘all documents about’ a topic. If your request is not clear, we will ask you for clarification which may delay your request.

If you ask for documents about your personal affairs, we may ask you to provide proof of your identity. If you ask for documents on behalf of someone else we may ask you for proof of their consent. 

Freedom of Information request form



How we respond

We may release all, part, or none of the documents you request. We will give you a decision about your request no later than 30 days after it is received or clarified.

If we decide not to release documents, we will give you reasons and tell you how to appeal.


How to appeal

If you are not satisfied with our handling of your request, you may appeal to the FoI Commissioner.

  Victorian Government: Freedom of Information Commissioner 


Fees and charges (effective 1 July 2017)

There is a fixed, non-refundable $28.40 application fee for all FoI requests in Victoria (2017/2018 financial year).

A cheque or money order must accompany your request.

Further charges may be payable for time spent searching for documents. Details can be found on the Victorian Government Freedom of Information website. 

If payment would cause you hardship you can ask for it to be waived.

  Victorian Government: Freedom of Information  


Information statement

Under the Freedom of Information Act, we are required to publish an information statement on our operations.

The statement provides information on what we do, the kinds of documents we hold, and how a person can request access.

  Freedom of Information: information statement