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Latest news blog

Easter trading hours

We would like to wish our community and customers a safe and happy Easter.

Please note: our customer service centres and call centre will be closed Good Friday through Easter Monday, inclusive.

For emergencies and faults — such as a burst water main — please call our 24×7 emergency hotline on 1300 656 007.

  Contact details, opening hours and customer service centre locations


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Aireys Inlet water supply upgrade: video

Barwon Water is investigating options to upgrade the water supply system to Aireys Inlet and Fairhaven as the water treatment plant reaches the end of its operational life.

The two options are being considered are:

  • replacing the 25-year-old treatment plant, or
  • connecting to the greater Geelong supply network via a pipeline from Anglesea.

In this 3-minute video Paul Northey (Executive manager Infrastructure Systems) provides an overview of the project and the options under consideration.

This project is being delivered by the Barwon Water Alliance.

  Aireys Inlet water supply upgrade

  Watch on YouTube

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Newtown feeder main: progress update

This week’s wet weather has slowed progress on the Newtown feeder main upgrade project.

To date, 215 metres of the 990-metre new pipe section have been laid.

Today (11 April 2014) our contractors are laying a temporary asphalt seal over the pipe trench. This will create a better surface for after-hours and weekend traffic.

Work will continue next week west of Queens Park Bridge, adjacent the golf course.

For more detail, please refer to the project page.

  Newtown water supply upgrade

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Newtown feeder main: work has begun

Work has begun on a relatively small but visible infrastructure project: an upgrade to the Newtown feeder main.

We are upgrading the 70-year-old water main to improve the reliability of water supply to residents in Newtown and Highton.

The $1.8 million project involves laying a one-kilometre long new section of pipeline along Queens Park Road, between the Queens Park Public Golf Course and St Joseph’s College.

Work begun this week on a 250-metre section west of Queens Park Bridge (Highton side), adjacent the golf course.

One lane of traffic will be closed while construction crews are on site and traffic management procedures are in place. We apologise for any inconvenience caused.

For more detail, please refer to the project page.

  Newtown water supply upgrade

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Black Rock odour

An odour was released from the biosolids plant at Black Rock on Thursday afternoon.

A shutdown of a plant process triggered the automatic emergency release.

The odour was not harmful and dissipated within a few hours.

The incident will be investigated by the plant operator.

Officially opened in January 2013, the thermal drying plant produces small biosolids pellets suitable for use as fertiliser.

The facility was built by Plenary Group and is operated by Water Infrastructure Group as a public-private partnership.


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Mercer Street pipe works

Starting tomorrow, sewer pipes dating back almost 100 years will be cleaned and structurally lined as part of a major project along Mercer Street in central Geelong.

Interflow, a Barwon Water contractor, will begin work on Wednesday 19 March 2014 on Keera Street between Kooyong Road and York Street, before progressing south along Mercer Street as far as Moorabool Street. The project is expected to be completed in June 2014.

The work restores the structural integrity of the pipes. It involves pressure cleaning and installing a structural liner. The pipes will also be inspected through closed circuit television for quality control.

The pipes, some up to one metre in diameter, were part of the city’s original ovoid sewer constructed in the early 1900s.

Traffic management will be in place during the work, which will require some lane closures.

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Recreational fishing at Wurdee Boluc Reservoir

Some of our water supplies are open for recreational fishing, including our largest surface water storage — the Wurdee Boluc Reservoir.

Fishing is allowed along a well marked section of the Wurdee Boluc reservoir, accessible from the car park on Cape Otway Road.

While we are happy to allow fishing from the bank, we ask recreational anglers to respect the facility, stay within the designated area, and take rubbish home or use the bins provided.

Wurdee Boluc Reservoir is a crucial part of greater Geelong’s drinking water system. Maintaining a safe and high quality supply is our number-one priority.

  Wurdee Boluc Reservoir: visitor amenities

  Recreational areas

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Learn about water supply upgrade options for Aireys Inlet and Fairhaven

The Aireys Inlet / Fairhaven water treatment plant is approaching the end of its operational life and we are considering two upgrade options.

We have completed a detailed design and cost estimate for replacing the treatment plant, while preliminary investigations into a pipeline to supply Aireys Inlet from Anglesea are also underway.

These preliminary investigations include environmental and cultural heritage studies, geotechnical surveys and service locations.

Want to learn more? Come along to our public information day this Saturday.


9 am — 12 noon

Saturday 1 March 2014


Aireys Inlet Community Centre

6 Great Ocean Road, Aireys Inlet

 Google map

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Colac residents: upgrade your showerhead for free

Replacing an old showerhead is one of the easiest and most effective ways to save water and money at home.  

Our Colac customer service centre is hosting a free showerhead exchange on Thursday 6 March 2014. Bring in your old showerhead and we’ll swap it for a new, water efficient one — for free!

Replace your old showerhead with a water-efficient model

Did you know a water-efficient showerhead could cut up to $150 a year off your water bill? A 3-star rated showerhead uses at least 30% less water than an older style model.

Customers who swap a showerhead during the afternoon will go into the draw for a water conservation hamper valued at $100.


1 pm — 5 pm

Thursday 6 March 2014


Barwon Water customer service centre

33 Bromfield St, Colac

 Google map


How to change your showerhead: five simple steps

  1. Use a spanner or adjustable shifter to remove the old showerhead by turning it anti-clockwise. Use a cloth or tea-towel to protect the fixtures and don’t apply too much pressure. Put the old showerhead aside for the showerhead exchange.
  2. Clean the thread on the outlet with a stiff brush or some steel wool.
  3. Bring the old showerhead in to the Barwon Water customer service centre and exchange it for a new one.
  4. Dry the outlet and wind some Teflon tape (included with your new showerhead) clockwise around the thread. Around 5–6 rotations will ensure a good seal.
  5. Place the flange over the supply outlet and attach the showerhead to the outlet. Screw the new showerhead clockwise onto supply the outlet. Use a spanner or shifter to tighten, and protect the fixtures with a cloth or tea towel. Don’t over tighten.

  YouTube: How to install a new showerhead

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West Barwon Reservoir closed to traffic

West Barwon Reservoir will be closed between 7 am and 2 pm on Wednesday 12 February 2014.

Vehicles will not be able to enter the area but visitors can walk to the reservoir.

The closure will allow removal of a small number of trees for safety reasons.


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