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Latest news blog

Prices down for 2015/2016

Barwon Water’s water, sewerage and recycled water prices for customers for the 2015/2016 financial year have been approved and apply from today. The prices are in line with the 2013–2018 Water Plan, which focuses on easing cost-of-living pressures on the community.

The independent Essential Services Commission has approved a price decrease of 7.6% over the life of the Water Plan (1.6% each year), excluding inflation.

Once CPI of 1.33% is applied, customer prices will decrease by 0.30% for the 2015/2016 financial year.

A further decrease of $0.24 will apply to the quarterly sewerage service charge as a result of savings associated with the Carbon Tax repeal in 2014.

For an average residential customer using 160 kilolitres of water a year, this translates into a decrease of around $4.15 annually. Bills vary depending on usage.

  Fees and charges (residential customers)

  Fees and charges (business customers)

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Board postions 2015: Expressions of interest

  Applications are now closed

The Minister for Environment, Climate Change and Water is seeking expressions of interest from suitably qualified and experienced people for board director positions for Victoria’s 19 water corporations from 1 October 2015.

The Victorian Government is committed to ensuring our boards represent the diversity of our communities. Women, indigenous people, people with a disability, young people, and people from culturally and linguistically diverse backgrounds are encouraged to apply.

Information on how to apply will be available at the Department of Environment, Land, Water and Planning (DELWP) website.

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Ryrie HQ: Contractor announced and new plans released

Monaco Hickey has been announced as the preferred construction contractor for the redevelopment of our Ryrie Street office complex.

Monaco Hickey will work with us and our architects, GHD, over the coming months to refine the design and identify any potential cost savings.

Our planning permit has been approved by the City of Greater Geelong and construction is scheduled to begin in August.

Updated designs

Our architects have created new photo-realistic renders depicting the new office complex from the front (Ryrie Street) and rear (Aitchison Place).

The updated plan features a redesigned western infill, swept back at ground level to maximise the forecourt and mirror the reverse flying buttresses of the state government building on Little Malop Street to the north.

An updated architect's impression of Ryrie HQ looking south-east from Ryrie Street. Note the raked-back western infill and open forecourt.  

A regional boost

Up to 100 jobs are expected to be created during construction.

Bringing our corporate activities under one roof will boost efficiencies and productivity. We will save up to 45% on operational, maintenance and energy costs. We’ll reap the benefits of reduced travel time and a connected, collaborative, modern workspace.

Alongside other exciting infrastructure projects like the new Geelong Library, we are looking forward to breathing new life into the city’s cultural and business precincts.

An updated architect's impression of the rear of the building from Aitchison Place.


Follow us on social media

Want to be the first to know about our exciting new developments? Follow us on Facebook and Twitter. We'll be using the hashtag #RyrieHQ.

  Follow us on Facebook or #RyrieHQ

  Follow us on Twitter or #RyrieHQ


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Prefer to pay in person?

Customer paying a bill at a post office 

Do you prefer to pay your bills over the counter, in person?

Our Ryrie Street customer service centre is now closed for major building works, but you can pay your water bill (and most other bills) over the counter at any Australia Post Outlet.

Barwon Water’s service region includes over 50 post offices, so there’s bound to be one near you.

  Australia Post post office locator


Other ways to pay

You can also pay your water bill over the phone, online, or by a Direct Debit payment arrangement.

  Payment options

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Geelong customer service centre closure

Please pardon our progress — our customer service centre at 61 Ryrie Street, Geelong, will close from Monday 8 December 2014 for major building refurbishment works to begin.

Over the next three years, our head office will be transformed into a flexible, modern workplace, accommodating all our Geelong-based employees under one roof. In the meantime, our staff will temporarily relocate across several sites and our Ryrie Street service counter will close.

  Infrastructure projects: Ryrie Street office refurbishment



Do you have an enquiry about your water supply or your water bill? Please call us on 1300 656 007. Speak to a real person from our Geelong-based call centre.

  Contact us



We offer several ways for you to pay your water bill, including:

  • Direct Debit, either in full each quarter or in regular instalments
  • BPAY via your bank’s online or phone banking service
  • PostBillPay, Australia Post’s secure online payment portal.

  Your bill: payment options

  Direct Debit, now even easier

  Australia Post: PostBillPay


Pay at the post office

If you would prefer to pay your account in person, over the counter, you can do so at any Australia Post outlet.

There are two post offices within a 7–8 minute walk from our Ryrie Street office:

  • Market Square Post Shop: 99 Moorabool Street
  • Geelong Post Shop: 108 Gheringhap Street.

There are more than 50 Australia Post outlets across Barwon Water’s service region.

  Australia Post: office locations and hours

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Biosolids plant wins Banksia award

Barwon Water’s biosolids drying project has won the Sustainable Water Management category at the 2014 Banksia Sustainability Awards.

The award recognises “leadership and innovation in assuring continued environment and community access to quality freshwater resources and vibrant marine environments”.

The biosolids drying facility, which is operated by Plenary Environment and Water Infrastructure Group as a public-private partnership, is located adjacent to the Black Rock water reclamation plant in Connewarrae. The facility converts biosolids — a by-product of the sewage treatment process — into nutrient-rich farm fertiliser.

The plant receives almost 140 tonnes of wet biosolids every day. Since it began operation in September 2012, the plant has slashed our annual greenhouse emissions associated with sewerage treatment by 30% and taken thousands of trucks off the road.

The Banksia Foundation is a well-established not-for-profit organisation dedicated to working with industry and community to focus attention on environmental excellence and sustainability.

  Banksia Award winners

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Water Week winners

Each year, as part of National Water Week celebrations, water utilities across Australia call for entries in the long-running poster competition.

This year, more than 360 posters were received from primary schools across our service region.

St Therese Primary School year five students (Lto R) Evie Bayes, Ella Johns and Charlotte Morgan completed the trifecta in the year 5/6 category.

Last week the winners were announced and awarded. The winning posters were displayed at the Barwon Water pavilion at the Geelong Show and will feature this weekend at the Colac Show.

Congratulations to all the students who participated, and well done to the winners and runners up.



Ruby Bolton

Portarlington PS


Cate Kelly

St Therese PS


Bailee Rowarth

Elliminyt PS

Grade 1/2


Boris Katic

Herne Hill PS


Amber Cain

Birregurra PS


Chloe Zahl

Portarlington PS

Grade 3/4


Rosie Gittings

Birregurra PS


Leah Canavan

Meredith PS


Gabe Hanlon

Birregurra PS

Grade 5/6


Elvie Bayes

St Therese PS


Ella Johns

St Therese PS


Charlotte Morgan

St Therese PS

   See the winning and runner-up posters on our Facebook page

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Opening our doors for Open House Geelong

See Robert Ingpen's mural depicting the water cycle as part of the Open House Geelong project.

Come and see the inner workings of Barwon Water’s Ryrie Street head office as part of Open House Geelong this weekend.

Visitors can see the building’s refurbishment plans, which will allow us to accommodate our Geelong-based workforce in one building.

The tour will also take in the boardroom, featuring ahuge hand-painted mural by renowned local artist and illustrator Robert Ingpen.


10 am — 3 pm,

Saturday 25 October 2014

Tours to run every 30 minutes


Barwon Water

61–67 Ryrie Street, Geelong

 Google map

Barwon Water is one of 17 buildings open to the public for free as part of the Open House Geelong initiative.

The day allows the public to explore great contemporary, historic and sustainable buildings and spaces they would not normally be able to access.

  Open House Geelong


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Interested in joining the Painkalac Reservoir community and agency group?

We are looking for community members to join a community and agency group to discuss future uses of Painkalac Reservoir.

The reservoir will be taken out of service when Aireys Inlet and Fairhaven are connected to the greater Geelong supply system via a pipeline from Anglesea. Construction of the pipeline is scheduled to begin in July next year.

We are looking for 8–10 representatives from a range of sectors including residents, businesses, community groups and environmental groups to join up to four Barwon Water members in an advisory group.

Painkalac Reservoir community and agency group members should:

  • have an active interest in community and/or local environmental issues
  • preferably live in Aireys Inlet or Fairhaven
  • have strong community networks
  • possess a broad understanding of key issues in the Aireys Inlet and Fairhaven area
  • have a general appreciation of considerations associated with public spaces / community facilities.

Painkalac Reservoir community and agency group: terms of reference and expresssion of interest


We anticipate that the community and agency group will convene every second month until November 2015. We may need to meet more often, or extend the timings.

Expressions of interest are welcome until 5 pm, Friday 31 October 2014.

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Aireys Inlet to connect to greater Geelong's water supply network

Barwon Water’s Board of Directors yesterday approved the construction of a pipeline connecting the coastal towns of Aireys Inlet and Fairhaven to the Geelong water supply network via Anglesea.

The connection was chosen as the preferred option for replacing the existing 25-year-old water treatment plant, which has reached the end of its operational life. The alternative was a new treatment facility built next to the existing plant.

The Board considered a number of factors in making its decision, notably:

  • cost
  • water quality
  • environmental impact
  • supply security
  • bushfire resilience
  • community and stakeholder feedback.

The 11-kilometre pipeline from Harvey Street, Anglesea, to Aireys Inlet will cost $6.6 million, $2.7 million less than a new treatment plant. It will source water from the West Barwon catchment via the Wurdee Boluc Reservoir which also supplies greater Geelong.

Currently, Aireys Inlet and Fairhaven are supplied solely by the Painkalac Reservoir, which will be taken out of service but maintained for fire fighting purposes and ensuring continued environmental flows into Painkalac Creek.

  Aireys Inlet water supply upgrade: Q&A on Board decison 21 August 2014 (PDF 35 KB)

  Media release issued 22 August 2014: Pipeline given the green light 

  More information: Aireys Inlet and Fairhaven water supply upgrade

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