Barwon Water has been experiencing issues with its customer billing system.
We are working to resolve these issues as quickly as possible and appreciate your patience.
Affected customers will receive a letter with their bill in the coming weeks detailing new payment dates. Your payment and credit histories will not be affected.
Due to delays, some customers may receive two bills in quick succession.
Barwon Water sincerely apologises for any inconvenience.
Should you have any questions regarding your bill or payment options, please contact us.
Due to a scheduled software update, this website will be unavailable from 5 pm today, Friday 15 November until approximately 12 noon, Sunday 17 November 2013.
We have scheduled the work at this time to minimise disruptions to our customers. We apologise in advance for any inconvenience this may cause.
For emergencies and faults (for instance, a burst water main) our 24-hour emergency contact centre will be available during this time.
For urgent enquiries, please call 1300 656 007.
The Northern Water Plant is opening its doors to the public for the first time.
Visitors will be able to have their first look at the state-of-the-art recycled water facility.
The plant treats up to 7.5 million litres of domestic sewage and trade waste daily from Geelong’s northern suburbs and uses advanced technologies to produce high quality Class A recycled water.
There will be guided tours, giveaways and light refreshments.
Please wear flat-soled, closed-toe shoes.
11 am — 3 pm
Sunday 24 November 2013
Northern Water Plant
240 Station Street, Corio
Barwon Water has decided to outsource its civil maintenance, electrical and mechanical maintenance, land management and stores services to Programmed Facility Management.
The move is part of an organisation-wide efficiency review aimed at reducing costs and keeping customer prices down.
Barwon Water’s Board unanimously selected Programmed Facility Management as the preferred provider from a short-list of four tenderers. Assessment criteria included:
Under the proposed arrangement, almost all employees in these areas would be expected to be transferred to Programmed Facility Management and would not lose any of their entitlements.
No contract has been signed. Over the next two weeks, affected employees will be consulted in accordance with the Enterprise Agreement. Feedback will be considered before further negations with Programmed Facility Management.
Any transfer of business would occur next year, with full contract handover in July 2014.
Programmed Facility Management is a good cultural fit for Barwon Water with a strong local presence combined with a proven track-record in the water industry.
Barwon Water commitment to safety has been recognised at the National Safety Council of Australia’s annual awards, with the organisation placing in two of the seven category awards and taking out the prestigious judges’ choice award.
The Barwon Water Alliance won the overall ‘Pinnacle Award’ for excellence in workplace health and safety, as well as the award for ‘Best Safety Leadership Program’. The Barwon Water Alliance is a private-sector partnership combining the skills and experience of Barwon Water, design and engineering company GHD and construction company John Holland.
Barwon Water’s in-house Health, Safety and Wellbeing team won the highly commended award for ‘Best Health and Wellbeing Program’.
The National Safety Awards are Australia’s longest-running, independent awards and acknowledge outstanding work health and safety initiatives.
Stage 2 water restrictions will be reintroduced in Apollo Bay, Skenes Creek and Marengo this weekend ahead of summer.
Restrictions will apply from Sunday 3 November 2013 to Saturday 26 April 2014.
Although local water storages are currently above 90%, restrictions will ensure the limited capacity of the Marengo basin copes with the summer influx of holidaymakers.
The new Apollo Bay water storage is on track for completion in 2014. We expect this to be the last time summer restrictions are enforced in these coastal towns.
Under Stage 2 restrictions, lawn watering is prohibited. Watering systems are permitted between 6-8 am and 6-8 pm on alternate days.
We would like to thank all our customers in Apollo Bay, Skenes Creek and Marengo for their continued cooperation.
Barwon Water's Geelong-based customer service centres are closed today (Wednesday 23 October 2013) for the Geelong Cup Day public holiday.
Our Lorne and Colac offices are open, as normal.
For urgent enquiries, emergencies or faults please call us on 1300 656 007. This hotline is available 24×7.
The Forrest and District Historical Society has found a new home in a building steeped in history.
Barwon Water has leased the former West Barwon reservoir keeper’s cottage to the historical society for the next five years.
Built in the mid-1960s, the cottage was originally home to the reservoir keeper and his family.
Before the introduction of automatic monitoring equipment, the reservoir keeper was responsible for managing the reservoir and surrounding land. But the residence is now vacant and surplus to our needs. It’s the perfect home for the local group and its collection.
The former keeper’s cottage will house an extensive archive, provide members with a base to carry out research and allow the society to display photos and memorabilia. Eventually, the group hopes to open the cottage as a historic centre for tourists, school groups and the community.
Water Minister The Hon Peter Walsh MLA and Federal Member for Corangamite Darren Chessman MP officially unveiled the $42 million Black Rock Recycled Water Plant today.
The cutting-edge facility will produce recycled water for new growth centres including Armstrong Creek and Torquay north.
New residents in Armstrong Creek will soon have access to highly treated Class A recycled water for watering gardens, washing cars and flushing toilets. Recycled water will also be available for recreational areas such as parks and sporting grounds. The first Class A recycled water is expected to flow through the dedicated ‘purple pipe’ network when infrastructure is complete in early 2014.
The Armstrong Creek project is expected to save up to 2,400 million litres of drinking water a year. New developments in Torquay North will free up a further 350 million litres annually.
The Australian Government provided $10 million toward construction of the plant and a further $10.5 million for recycled water infrastructure in the Torquay growth corridor.
The recycled water plant is located in the 400-hectare Black Rock environmental precinct in Connewarre; between Torquay and Barwon Heads. The precinct is also home to the existing water reclamation facility, biosolids drying facility, recycled water demonstration farm, community bike path and buffer land.
A water efficiency program aimed at agricultural customers in Colac and neighboring towns is beginning to reap rewards.
Barwon Water’s conservation officer, Tom MacDonald, has visited more than 100 farms in the Colac-Otway region and identified potential savings of tens of millions of litres of drinking water.
A number of farmers in the region have also received grants from Barwon Water and the Department of Environment and Primary Industries (DEPI) to implement efficiency projects.
Seven projects were completed last financial year with an expected combined savings of 35 million litres annually. A further eight grant applications will be finalised by the end of 2013. Most projects involved a combination of water efficiency and better use of alternative water sources.
Case study: Beani cattle farm, Irrewarra
Serge and Gail Beani run a 400-head beef cattle farm at Irrewarra, north-east of Colac.
Water usage is a significant cost in running the farm and the Beanis are pro-active in saving water.
By substituting drinking water with rain water, the new system is expected to save at least 2 million litres (and more than $4,000) annually.
The Beanis are also taking part in a new monitoring program that uses dataloggers and wireless technology to track water use and identify leaks.