Our customer contact centre is closed over the Christmas / new year period from Thursday 24 December. We will resume normal hours from Monday 4 January 2016.
For water or sewerage related emergencies and faults (such as a burst or leaking main), we are always available though our 24-hour hotline: 1300 656 007.
We would like to wish all our customers a safe and happy festive season and all the best for the new year.
We have fast-tracked a planned upgrade to Colac’s water supply following an updated water security assessment.
The Colac water supply system is expected to be connected to the greater Geelong network by July 2017, two years ahead of plan.
The upgrade will increase supply diversity and security, effectively doubling the capacity of Colac’s supply. The upgrade caters for growth and reduces the threat of reduced catchment inflows in very dry years. It also offers protection against the risk of bushfires, land slips and failure of the existing Otway ranges pipeline .
The project includes a connection with the Wurdee Boluc channel near Murroon, a new 50 million litre storage basin and pumping station at Barwon Downs, and an 11-kilometre pipeline to the existing Colac supply pipeline.
Colac will continue to receive water from the West Gellibrand and Olangolah reservoirs, with the supplementary supply drawn from the West Barwon catchment via the Wurdee Boluc channel. As a further security measure, the upgrade allows for groundwater sourced from the Barwon Downs borefield under extreme dry conditions.
Construction is set to begin in the second half of 2016 following an extensive stakeholder and community engagement program which included a community survey, information kiosks, and the formation of the Colac Community Reference Group.
Anglesea’s new recycled water outfall pipeline was successfully installed at the weekend following a major land and sea operation. The outfall had been damaged earlier this year when a section of cliff collapsed.
Early on Sunday morning, the 700 metre welded polyethylene pipeline was moved on rollers and across the beach at Point Roadknight, attached to a boat and towed out to sea. The pipe was moved into position and lowered 10 m underwater to align with a pre-drilled bore hole. Finally, the pipe was pulled through the bore, emerging at the Anglesea water reclamation facility on the clifftop.
Work will continue at the reclamation plant to finalise the connection. The project is scheduled for completion before the busy summer holiday period.
Replacement of the Anglesea outfall pipeline has begun.
The pipe was damaged when a section of cliff collapsed in August. The repair has been fast-tracked ahead of the busy summer period.
It’s a challenging task with significant onshore and offshore work. Specialist engineering and construction teams need to consider the cliffs, beach, ocean floor and tides.
A drill rig is currently boring from the water reclamation plant through the cliff. It will continue below the cliff base and ocean floor to emerge about 500 metres offshore.
Almost 700 metres of pipe are now being welded and pressure tested on land before being towed across the water to the outfall end point.
From there, the pipe will be attached to the drill head, lowered 10 metres under water and pulled back through the bore hole to the plant.
We’re working closely with local residents throughout the project. Customers will not experience any disruption to sewerage services during the works.
Minister for Environment, Climate Change and Water Lisa Neville today announced the new make-up of Victoria’s water corporation boards.
The Minister announced six new appointments to Barwon Water’s Board, including new Chair Jo Plummer.
Ms Plummer is joined by new members Elaine Carbines, John Gavens, Christopher Lovell, Jason Mifsud and Bernard Walsh.
Jodi Heath was re-appointed, and Rebecca Leonard, who was appointed in October 2013, continues her 4-year term.
Barwon Water's customer service counter in Polwarth Road, Lorne will close permanently on Thursday 1 October 2015 due to very low demand for over-the-counter services.
You can pay your water bill (and most other bills) over the counter at any Australia Post Outlet. The Lorne Post Office is located at 154 Mountjoy Parade (Great Ocean Road). There are more than 50 post offices located in our service region.
You can also pay your water bill over the phone, online, or by a Direct Debit payment arrangement.
You can contact us on 1300 656 007 during business hours (or 24×7 for emergencies).
Lisa Neville, Minister for Water and Labor Member for Bellarine, today marked the commencement of Barwon Water’s $29 million Ryrie Street head office refurbishment.
The building will be gutted and updated to meet modern standards. The revitalised site will feature a community hub and pedestrian link connecting Ryrie Street to the arts precinct including the new library and Geelong Performing Arts Centre.
We will hand over the site to construction contractor Monaco Hickey this week, with demolition work to begin before the end of the month. Construction is scheduled to start later this year and is scheduled for completion by mid-2017.
The project will see up to 100 jobs to be created during construction in a boost to the regional economy. Monaco Hickey has sought to engage local trades where possible.
Consolidating our corporate activities under one roof will bring savings of up to 45% on energy, maintenance and operational costs.
Importantly, the project will be price-neutral, funded by operational savings and consolidation of buildings.
Popular ‘flushable’ wet wipes don’t break down quickly, unlike regular toilet paper. Instead, they are increasingly becoming a source of sewerage system blockages.
The wipes tend to clump together (or accumulate around tree roots that have invaded pipes) where they trap grease and oil, causing a blockage. Blocked sewer pipes can be costly and difficult to repair, and may even cause unpleasant overflows.
Barwon Water is working with a Water Services Association of Australia (WSAA) industry group to develop appropriate ‘flushability’ standards for wipes manufacturers.
In the meantime, we urge our customers to dispose of wet wipes in the bin instead.
Barwon Water has accelerated plans to replace the Anglesea outfall pipeline replacement after it was damaged when a section of cliff collapsed late last month.
The pipe carries Class B recycled water. It connects the Anglesea water reclamation plant – located on the coastal cliffs – to the outfall on the sea floor. Due the recent rock fall, the pipe was damaged and recycled water is flowing onto the beach. Although the flow rate is low and the water is treated to a very high standard, we advise people to avoid contact. Signs are erected in the vicinity.
Plans were already underway to replace the pipe when it was damaged. A replacement pipe will be bored from the plant, beneath the cliff, and approximately 185 metres out to sea. The new pipe will not be prone to cliff erosion, as it will be drilled well below the cliff base.
Scoping work is underway, and the project is expected to be complete before summer.
Barwon Water is repairing a damaged sewerage main on Boundary Road, East Geelong.
As a result of the pipeline failure, some sewage flowed into a stormwater drain and made its way into Corio Bay.
Daily water sampling will be undertaken and continue until water quality has returned to normal levels. This is expected within a few days.
Repairs are expected to be completed today. The cause of the failure is still to be determined.
Services to residents have not been disrupted. We have notified EPA Victoria.
You can report a water or sewage-related emergency (such as a leak or burst) to us 24×7 on 1300 656 007.