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Latest news blog

Right Water campaign

The Victorian Government has launched a new campaign encouraging households to make greater use of rainwater.

Right Water encourages households to make greater use of alternative water sources around the home and garden to help reduce the use of drinking water supplies for non-drinking purposes.

Households can visit a website and get tips on ways to capture rainwater from their roof. This can include installing a rainwater tank or using a downpipe diverter, soaker hose and garden mulch.

For more information, follow the link below.

  Right Water

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West Barwon Reservoir closed to traffic

West Barwon Reservoir will be closed between 7 am and 2 pm on Wednesday 12 February 2014.

Vehicles will not be able to enter the area but visitors can walk to the reservoir.

The closure will allow removal of a small number of trees for safety reasons.


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Living Victoria Fund

The Living Victoria Fund is the Victorian Government's $50 million commitment to localised water innovation.

Round 2 applications are now open for projects that make smarter use of rainwater, stormwater and recycled water for non-drinking purposes.

Want to learn more? The Office of Living Victoria is holding a series of public information sessions. For more, follow the link below.

  Office of Living Victoria: Living Victoria Fund

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Holiday season trading hours

Our customer service centres and call centre will operate on a reduced schedule over the Christmas / new year period.

For water or sewerage related emergencies and faults (such as a burst main), we are always available though our 24-hour hotline: 1300 656 007.

We would like to wish all our customers a safe and happy festive season and all the best for the new year.

Tuesday 24 December 2013 (Christmas Eve) Open until 12.30 pm
Wednesday 25 December 2013 (Christmas Day) Closed
Thurdsay 26 December 2013 (Boxing Day) Closed
Friday 27 December 2013 Closed
Monday 30 December 2013 Open
Tuesday 31 December 2013 (New Year's Eve) Open until 3 pm
Wednesday 1 January 2014 (New Year's Day) Closed
Thursday 2 January 2014 onward Open

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Apollo Bay water supply update

The Apollo Bay water storage project is expected to be completed in February 2014.

55,000 m2 of lining are being installed in the new 250 ML water storage basin.

The new 250 million litre storage basin is progressing well, with construction of the embankments finished and a 55,000 m2 liner installed.

Reinstatement work has started and will continue over the Christmas break.

Commissioning (operational testing) of the two pumping stations has begun. The temporary pumping station has been removed and the area has been revegetated by Southern Otway Landcare Network.

The Apollo Bay Water Treatment Plant is also being upgraded. Its capacity is set to increase from 2.5 to 4 million litres a day.

  Apollo Bay new water storage

  Stage 2 water restrictions (residential) Apollo Bay, Skenes Creek and Marengo

  Stage 2 water restrictions (business) Apollo Bay, Skenes Creek and Marengo

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New hands on deck at Geelong Community Nursery

Barwon Water’s plant nursery was today re-launched as Geelong Community Nursery under a new partnership with not-for-profit organisation Karingal and its social enterprise Kommercial.

Established more than 20 years ago, the nursery has produced more than a million indigenous trees, shrubs and grasses for revegetation, landscaping and restoration projects and played host to hundreds of school and community groups.

Image shows David Sutherland and Amanda Smith at the Geelong Community Nursery.

The Geelong Community Nursery is operated as an inclusive partnership between Kommercial and Barwon Water.

The partnership comes as part of Barwon Water’s organisational change program. Under the agreement, Karingal will continue to:

  • propogate and grow provenance-specific (locally derived) indigenous plants for a range of Barwon Water projects
  • provide a “hands-on” environmental and horticultural experience for local schools and community groups
  • supply and maintain indoor plants for Barwon Water offices

Two Barwon Water employees have transferred to Karingal to continue work at the nursery.

Kommercial — an Australian Disability Enterprise and an initiative of Karingal — will take over day-to-day operations at the nursery from 1 December 2013.



  Google map: Geelong Community Nursery

  Media release: New hands on deck at Geelong Community Nursery

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West Barwon Reservoir overflows again

The West Barwon Reservoir began overflowing at the weekend following three months of above-average rainfall.

The reservoir, located near Forrest in the Otway Ranges National Park, is the region’s second-largest surface water storage after Wurdee Boluc Reservoir, which is also at capacity.

The West Barwon Reservoir is spilling. Image credit: Mandy Bishop, Forrest Post.

Water started flowing over the reservoir spillway on Sunday 24 November 2013 at rate of about 450 million litres a day.

The reservoir overflowed for the first time in a decade in July, last year, and spilled several times between July and October 2012.

It is unusual to see the dam spilling in late spring. The last time it overflowed in November was 2001.

August rainfall in the West Barwon catchment was 71% above average, while in September and October it was approximately 28% above average.

  Water storages: Geelong region

  YouTube: West Barwon Reservoir spill July 2012


Public access restricted

Due to road resurfacing works, there is currently no access to the reservoir via Forrest-Apollo Bay Road. Works are expected to be complete by the weekend.

There is limited pedestrian access downsteam of the spillway via Kannglang Road, Forrest.

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Customer billing issues

Barwon Water has been experiencing issues with its customer billing system.

We are working to resolve these issues as quickly as possible and appreciate your patience.

Affected customers will receive a letter with their bill in the coming weeks detailing new payment dates. Your payment and credit histories will not be affected.

Due to delays, some customers may receive two bills in quick succession.

Barwon Water sincerely apologises for any inconvenience.

Should you have any questions regarding your bill or payment options, please contact us.

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Website unavailable for scheduled maintenance

Due to a scheduled software update, this website will be unavailable from 5 pm today, Friday 15 November until approximately 12 noon, Sunday 17 November 2013.

We have scheduled the work at this time to minimise disruptions to our customers. We apologise in advance for any inconvenience this may cause.

For emergencies and faults (for instance, a burst water main) our 24-hour emergency contact centre will be available during this time.

For urgent enquiries, please call 1300 656 007.

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Northern Water Plant open day

The Northern Water Plant is opening its doors to the public for the first time.

Visitors will be able to have their first look at the state-of-the-art recycled water facility.

The Northern Water Plant is opening its doors to the public for the first time.

The plant treats up to 7.5 million litres of domestic sewage and trade waste daily from Geelong’s northern suburbs and uses advanced technologies to produce high quality Class A recycled water.

There will be guided tours, giveaways and light refreshments.

Please wear flat-soled, closed-toe shoes.


11 am — 3 pm

Sunday 24 November 2013


Northern Water Plant

240 Station Street, Corio

 Google map

  Northern Water Plant 

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