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Latest news blog

Head office refurbishment announced

Barwon Water’s Ryrie Street head office will be refurbished to accommodate all Geelong-based office employees.

Victorian Premier Denis Napthine today announced plans to centralise our Geelong offices.

An architect's impression of the refurbished Ryrie Street complex.

The project will see the Ryrie Street complex refurbished and updated to accommodate all office-based employees in a single location.

Barwon Water's Geelong staff are currently split between two outdated offices: Ryrie Street in central Geelong and Lonsdale Street in South Geelong.

Centralising employees in one building will mean increased productivity, efficiencies and cost savings, including reductions of up to 45% on maintenance, operational and energy costs.

Importantly, the project will be price neutral, with operational savings and consolidation of buildings to fund the work.

  More on the Ryrie Street refurbishment

  Victorian Premier's media release: $25 million Barwon Water HQ upgrade another boost for CBD

  For more architect's impressions and updates, follow us on Facebook

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Aireys Inlet and Fairhaven water supply upgrade information day

Aireys Inlet and Fairhaven are supplied by the Painkalac Reservoir.

The Aireys Inlet / Fairhaven water treatment plant is approaching the end of its operational life and we are considering two upgrade options:

  • replacing the 25-year-old treatment plant, or
  • connecting to the greater Geelong supply network via a pipeline from Anglesea.

We are hosting another community information day to provide project updates and cost comparisons.

The project team will be on hand to answer your questions and listen to your feedback.


10 am — 2 pm

Saturday 9 August 2014


Aireys Inlet Community Centre

6 Great Ocean Road, Aireys Inlet

 Google map

  Aireys Inlet and Fairhaven water supply upgrade

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Class A recycled water now connected

Residents in Armstrong Creek and Torquay North are now connected to the Class A recycled water network.

Minister for Water Peter Walsh visited Armstrong Creek where ultimately up to 22,000 homes will connect to the recycled water scheme.

A further 2,500 homes and recreational areas will be supplied at Torquay North.

The dual-pipe system is expected to ultimately save 2,400 million litres of drinking water a year at Armstrong Creek and 350 million litres a year at Torquay North.

Residents can use Class A recycled water to water gardens, flush toilets and wash cars.

It is charged at 80% of the price of drinking water and is not subject to water restrictions.

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Corporate Plan outlines savings


Barwon Water released its 2014/2015 to 2018/2019 Corporate Plan today, which sets the corporation’s strategic direction moving forward.

The plan focuses on commercial consolidation, sustainable efficiencies and innovation.

Corporate Plan 2014/2015 – 2018/2019


Barwon Water expects to achieve reductions in operating expenditure of $36.1 million and capital expenditure of $30.1 million over the coming years with no impact on service delivery.

These savings will be returned to customers in the form of Fairer Water Bills savings.

Residential customers will benefit from savings of $320 over the next four years, beginning with a $50 rebate off their first 2014-2015 quarterly bill.

Barwon Water will continue to invest heavily in infrastructure to maintain high quality services and meet regional growth.

Over the coming five years, $338 million will be spent on capital projects. This investment of $67 million a year is higher than the pre-drought average of $43 million a year.

Key projects include the Aireys Inlet water supply upgrade, Colac water reclamation plant upgrade and ongoing investment in water, sewer and recycled water infrastructure.

The Corporate Plan also outlines pricing for the coming years.

In line with the independent Essential Services Commission’s 2013 determination, prices will decrease 1.6% (excluding CPI) each year until 2017/2018.

Once CPI of 2.93% is factored in for the financial year commencing 1 July 2014, residential and non-residential bills will increase 1.28%.


Residential customers

The new charges for residential customers are:

  • Water volume: $2.2618 per kilolitre (1 kilolitre is 1,000 litres)
  • Water service: $42.98 per quarter
  • Class A recycled water volume: $1.809 per kilolitre
  • Sewerage service: $138.67 per quarter.

For a residential customer using 165 kilolitres of water a year, this equates to an increase of 27 cents a week, or $13.91 over a year. Bills will vary depending on usage.

  Fees and charges (residential customers)


Business customers

The new charges for business customers are:

  • Water volume: $2.2618 per kilolitre
  • Water service: $42.98 per quarter
  • Sewerage volume: $1.8799 per kilolitre
  • Sewerage service: $84.00 per quarter
  • Class A recycled water volume: 1.8094 per kilolitre.

  Fees and charges (business customers)

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Apollo Bay water storage completed

Residents of the Apollo Bay region can now enjoy a secure water supply and an end to summer water restrictions with the completion of a new $22 million water storage basin.

Member for Polwarth The Hon Terry Mulder MP toured the new 250-million litre storage basin today and said it was now ready to be filled by winter rains.

The new storage basin and transfer system will secure the water supply of Apollo Bay, Marengo and Skenes Creek until 2055.

The basin is great news for the Apollo Bay community, with the increased storage capacity meaning residents will have a reliable supply year-round.

Importantly, it also means the end of summer water restrictions, which had been necessary to cope with the seasonal influx of thousands of holidaymakers.

A community open day at the storage basin will be held later this year.

  Media realease: New water storage completed (PDF 102 KB)

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Lower household water bills

Barwon Water customers will receive an average of $80 off their water bills each financial year for the next four years thanks to the Victorian Government's Fairer Water Bills initiative.

The bill reductions will be delivered to Barwon Water customers from 1 July 2014.

Residential customers will receive total savings of $320 over the next four years. This will be delivered annually as:

  • $50 reduction from 1 July 2014
  • $80 reduction from 1 July 2015
  • $90 reduction from 1 July 2016
  • $100 reduction from 1 July 2017.

As part of the Fairer Water Bills initiative, the Victorian Government asked water corporations to provide productivity and efficiency gains to help deliver lower household water bills.

Barwon Water identified capital and operational cost savings without compromising service standards or existing hardship protections. This includes innovative technology for operations and maintenance, better scheduling construction of water feeder mains, more effectively targeting expenditure on communication activities and deferring capital expenditure on new infrastructure due to improved water efficiency.

Barwon Water is working closely with the government on identifying further savings for customers.

  Media release: Lower household water bills for Barwon customers

  What the Fairer Water Bills initiative means for you

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Newtown water supply upgrade nearing completion

Barwon Water contractors have laid and connected all the pipework along Queens Park Road as part of a small but crucial upgrade to the Newtown / Highton water supply system.

The highly visible project involves replacing almost a kilometre of the 70-year-old water main, including crossing the Barwon River at Queens Park Bridge.

Contractors laying a section of the new Newtown feeder main.

The original main, laid in the 1940s, had reached the end of its service life. The new pipe will improve reliability and provide better service to customers.

We will be doing some operational testing for pressure and quality next week, and asphalting the road within the fortnight. The project is on track for completion by the end of June 2014.

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Queens Park Bridge temporary closure

The Queens Park Bridge will be closed to all traffic from 7 am to 6 pm, Sunday 18 May 2014.

The bridge closure is required for construction work on the attached Newtown feeder main, part of an upgrade to the water supply for Newtown and Highton.

We suggest alternative routes via Barrabool or Mount Pleasant Roads between Scenic Road and Aphrasia Street.

Since early April, contractors have been replacing a 990-metre section of pipeline along Queens Park Road, between the golf course and St Joseph’s College. The project is roughly 75% complete, and is on track for completion by the end of June, 2014.

  More information on the Newtown water supply upgrade project

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Important changes to SmartForms

Today we made some changes to the SmartForms on this website.


What are SmartForms?

SmartForms are interactive PDF forms that can be completed and submitted online.

We use SmartForms for direct debit applications, updating customer details, registering concessions, applications to connect and more.

Frequent SmartForm users include property developers, plumbers and real estate agents, as well as members of the general public.


What’s changed?

You can save forms to your computer. You can save a blank, completed, or partially-completed form to your computer as a PDF file.

You can use a partially-completed form as a template. If you regularly use the same form with many of the same details (such as your name and contact details) you can save the partially-completed form to your computer and use it as a template for future applications.

You can no longer use a Business Victoria account. If you previously logged in with a Business Victoria account, this is no longer available. There is no need to log in to complete a SmartForm.

The form links have changed. The updated forms have new links (URLs). You may need to update your bookmarks.


What stays the same?

The look, feel and functionality of the SmartForms is largely unchanged.

You should not experience any change in the high level of service you receive from Barwon Water as a result of the change.


What do I need to do?

Most users do not need to do anything.

If you have bookmarked frequently-used SmartForms in your internet browser, you will need to update your bookmarks.

If you previously used a Business Victoria account and login, this will no longer be available.


What should I do if I need help?

In the first instance, refer to the new, online SmartForm user guide .

If you need help completing or accessing any of the forms on our website, please contact us.


What are the minimum software requirements for using SmartForms?

All major, modern operating systems and browsers are supported.

Users must use Adobe Reader to complete the form. Other PDF readers and plug-ins may not be compatible with SmartForms.

Download Adobe Reader for free here 


Operating systems

  • Windows 2000 or newer
  • Mac OS X Snow Leopard or newer
  • Apple iOS 4 or newer
  • Android 4.0 or newer


  • Internet Explorer 8 or newer
  • Firefox 26 or newer
  • Safari 5.1 or newer
  • Chrome 32 or newer


  • Adobe Reader 8.1 or newer


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Apollo Bay's summer water restrictions a thing of the past

Stage 2 water restrictions will be removed in Apollo Bay, Skenes Creek and Marengo from 1 am, Monday 5 May 2013.

The Permanent Water Saving Plan will then apply across Barwon Water's entire serviced region.

Summer restrictions have been in place for many years due to the limited capacity of the Marengo basin and the seasonal tourist influx. But staged restrictions will be a thing of the past thanks to a new 250-million litre storage, complementing the existing 125-million litre basin and tripling the town’s water-holding capacity.

The new storage has been completed ahead of expected rainfall through winter and spring.

Under the Permanent Water Saving Plan:

  • hoses must be fitted with a trigger nozzle and be leak-free
  • gardens and lawns can be watered by hand at any time
  • sprinklers and watering systems can be used between 6 am and 10 am daily.

  More information on the Permanent Water Saving Plan for residents

  More information on the Permanent Water Saving Plan for businesses

  More information on Apollo Bay’s new water storage


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