Barwon Water is bound by the Victorian Privacy and Data Protection Act.


Anonymous access to our site

You can access this website without disclosing personal information.


Your personal data

We collect your personal data for the purpose of providing water and sewerage services. We many disclose some personal information to our contractors or other third parties for these purposes. 

We will not disclose your personal information for any other purpose without your consent unless permitted under privacy legislation.

We do not sell, rent or trade your personal data.


Your email address

We may store your email address if you provide it to us.

Your email may be added to our own mailing list(s), but we will never spam you or sell your email address.


Site visit data

Our site uses cookies to track your preferences and browsing behaviour. Cookies are stored on your own computer. 

Some non-personal information is recorded for statistical and administration purposes. This data is reported at an aggregate level only and is not used to identify individuals. Data we collect includes:

  • your server address and top-level domain name
  • the date and the time of your visit to the site
  • the pages you visited and documents you downloaded
  • your operating system, device and browser you are using.


Third parties

Our website contains facilities for the secure transmission of account payments, tenders, form submissions and more.

These facilities may be provided by third parties and we do not make any representations about the security or privacy of those facilities.