Eligible customers can apply for concessions on their water bill.
Customers in financial hardship may apply for assistance grants.
Our customer charters outline our commitment to our customers, guaranteed service levels, and maintenance responsibilities. The charters also outlines your respective rights and responsibilities as a customer.
We handle complaints fairly and quickly.
We have a dedicated Customer Liaison Coordinator to handle complaints.
If you're having difficulty paying your water bill, we have a range of solutions to help.
If you are not confident communicating in English, you can contact us through the Translating and Interpreter Service.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.
Help us keep your customer details correct and up to date, or arrange to have someone access your account details on your behalf.