Eligible customers can apply for concessions on their water bill.
Customers in financial hardship may apply for assistance grants.
Our customer charters outline our commitment to our customers, guaranteed service levels, and maintenance responsibilities. The charters also outlines your respective rights and responsibilities as a customer.
We handle complaints fairly and quickly.
We have a dedicated Customer Liaison Coordinator to handle complaints.
If you're having difficulty paying your water bill, we have a range of solutions to help.
We provide a free interpreter service for customers from non-English speaking backgrounds
Contact the telephone translating service on 13 14 50.
Help us keep your customer details correct and up to date, or arrange to have someone access your account details on your behalf.