Customer assistance
Customer Service Office Mandy helps a customer at the Ryrie Street office.
Concessions and grants
Eligible customers can apply for concessions on their water bill.
Customers in financial hardship may apply for assistance grants.
More on concessions and grants
Customer Charters
Our customer charters outline our commitment to our customers, guaranteed service levels, and maintenance responsibilities. The charters also outlines your respective rights and responsibilities as a customer.
Complaints and disputes
We handle complaints fairly and quickly.
We have a dedicated Customer Liaison Coordinator to handle complaints.
More about complaints and disputes
Need help paying your bill?
If you're having difficulty paying your water bill, we have a range of solutions to help.
Interpreter service
We provide a free interpreter service for customers from non-English speaking backgrounds
Contact the telephone translating service on 13 14 50.
More on our interpreter service
Access to your account details
You can register someone else to have access to your account details, e.g. through a Power of Attorney.
To register, please complete the PDF "SmartForm", below.
SmartForm: Privacy registration
Please contact us if you need help accessing or completing this form.