Our customer charters set out our service standards and conditions and your rights and obligations as a customer.
The charters are in line with the Customer Service Code from the Essential Services Commission.
|Summary Customer Charter||PDF 325 KB|
|Customer Charter: your rights explained (for customers supplied with reticulated drinking water, reticulated non-drinking water and/or reticulated sewerage services)||PDF 258 KB|
|Customer Charter: water supplied by agreement||PDF 159 KB|
|Customer Charter: trade waste||PDF 100 KB|