Residential customers » Customer assistance » Customer charters

Customer charters

Our customer charters set out our service standards and conditions and your rights and obligations as a customer.

The charters are in line with the Customer Service Code from the Essential Services Commission.

 

Summary customer charter

Summary Customer Charter PDF 22 KB

 

Detailed customer charters

Customer Charter: domestic drinking water and sewerage services PDF 1.9 MB
Customer Charter: domestic recycled water and sewerage PDF 1.9 MB
Customer Charter: water supplied by agreement PDF 337 KB

Page last updated Wednesday 25 May 2011

Have your say

We listen to your feedback. Please use the form below to ask us a question or let us know how we're performing.

Please tell us your name for a personalised response
If you would like us to respond in writing please provide a valid email
If you would like us to contact you by phone, please provide your daytime contact number