Residential customers » Customer assistance » Customer charters

Customer charters

Our customer charters set out our service standards and conditions and your rights and obligations as a customer.

The charters are in line with the Customer Service Code from the Essential Services Commission.

 

Summary Customer Charter

Summary Customer Charter PDF 325 KB

 

Complete customer charters

Customer Charter: your rights explained (for customers supplied with reticulated drinking water, reticulated non-drinking water and/or reticulated sewerage services) PDF 258 KB
Customer Charter: water supplied by agreement PDF 159 KB
Customer Charter: trade waste PDF 100 KB

Have your say

We listen to your feedback. Please use the form below to ask us a question or let us know how we're performing.

Please tell us your name for a personalised response
If you would like us to respond in writing please provide a valid email
If you would like us to contact you by phone, please provide your daytime contact number