Fairer Water Bills
Residential customers will receive an average of $80 off their water bills each financial year for the next four years thanks to the Victorian Government’s Fairer Water Bills initiative.
Customers will receive $320 off their bills over four years, beginning with a $50 reduction from 1 July 2014.
We issue your bill quarterly (every 3 months).
Your bill contains separate charges for:
Owner-occupiers pay all charges. Tenants pay the water volume charge only.
If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.
You can pay your bill in a number of ways:
You can register to receive your bills via email and/or to view current and past bills online.
If you are having difficulty paying your bill we offer a range of assistance options.
Whether you're an owner or tenant, please provide us at least 2 days notice when moving in/out of a new property.
This allows us to arrange a special water meter reading and ensure you are only charged for water used while you occupy a property.
Help us keep your customer details correct and up-to-date, or arrange to have someone access your account details on your behalf.