Your bill (residential customers)
Customer service officer Mandy helps a customer with her bill at our Ryrie Street customer service centre.
We issue your bill four times a year.
Your bill contains separate charges for:
- water volume
- water service
- sewerage service
Owner-occupiers pay all charges above. Tenants pay the water volume charge only.
Other charges may sometimes apply, such as a special meter reading fee or a rainwater tank instalment payment.
If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.
More information about fees and charges
More information about rebates
Paying your bill
You can pay your bill in a number of ways:
- direct debit from your bank account
-
online with POSTbillpay
- over the phone with a credit card
- by mail, with a cheque
- in person at one of our customer service centres
- in person at a post office
- as an automatic deduction from your Centrelink payment
More information on bill payment options
Online bills
You can view and pay your bills online.
Payment assistance
If you are having difficulty paying your bill we offer a range of assistance options.
Moving house?
Whether you're an owner or tenant, please provide us at least 2 days' notice when moving in or out of a new property.
This allows us to arrange a special water meter reading and ensure you are only charged for water used while you occupy a property.
Update your details
Help us keep your customer details correct and up to date.