Residential customers » Your bill

Your bill (residential customers)

We issue your bill quarterly (every 3 months). 

Your bill contains separate charges for:

  • water volume
  • water service
  • sewerage service

Owner-occupiers pay all charges. Tenants pay the water volume charge only.

  More information about fees and charges



Paying your bill

We offer a wide range of payment options. You can pay your bill online, over the phone or in person at any post office.

We also offer BPAY, direct debit and Centrelink deductions.

  More information on bill payment options

  Pay your bill online



Online bills

You can register to receive your bills via email and/or to view current and past bills online.

  Log in to view your bill online

  Register for online bills



Payment assistance

If you are having difficulty paying your bill we offer a range of assistance options.

  Payment assistance 



Moving house?

Whether you're an owner or tenant, please provide us at least 2 days notice when moving in/out of a new property.

This allows us to arrange a special water meter reading and ensure you are only charged for water used while you occupy a property.

  Moving house?



Update your details

Help us keep your customer details correct and up-to-date, or arrange to have someone access your account details on your behalf.

  Update your details