Residential customers » Your bill

Your bill (residential customers)

Fairer Water Bills

Residential customers will receive an average of $80 off their water bills each financial year for the next four years thanks to the Victorian Government’s Fairer Water Bills initiative.

Customers will receive $320 off their bills over four years, beginning with a $50 reduction from 1 July 2014.

  More on Fairer Water Bills

We issue your bill quarterly (every 3 months). 

Your bill contains separate charges for:

  • water volume
  • water service
  • sewerage service

Owner-occupiers pay all charges. Tenants pay the water volume charge only.

If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.

  More information about fees and charges

  More information about rebates

  


 

Paying your bill

You can pay your bill in a number of ways:

  • Direct Debit from your bank account (but not from a credit card)
  • online with POSTbillpay and a credit card or Paypal account
  • over the phone with a credit card
  • by mail, with a cheque
  • in person at one of our customer service centres (cash, cheque, EFTPOS or credit card)
  • in person at a post office (cash, cheque, EFTPOS or credit card)
  • as an automatic deduction from your Centrelink payment

  More information on bill payment options

  Pay your bill online

 


  

Online bills

You can register to receive your bills via email and/or to view current and past bills online.

  Log in to view your bill online

  Register for online bills

 


 

Payment assistance

If you are having difficulty paying your bill we offer a range of assistance options.

  Payment assistance 

 


 

Moving house?

Whether you're an owner or tenant, please provide us at least 2 days notice when moving in/out of a new property.

This allows us to arrange a special water meter reading and ensure you are only charged for water used while you occupy a property.

  Moving house?

 


 

Update your details

Help us keep your customer details correct and up-to-date, or arrange to have someone access your account details on your behalf.

  Update your details