Residential customers » Your bill

Your bill (residential customers)

Government water bill rebates

Residential customers will receive an average of $80 off their water bills each financial year for four years (2014 to 2017 inclusive).

Customers will receive $320 off their bills over four years, beginning with a $50 reduction from 1 July 2014.

  More on government water bill rebates

We issue your bill quarterly (every 3 months). 

Your bill contains separate charges for:

  • water volume
  • water service
  • sewerage service

Owner-occupiers pay all charges. Tenants pay the water volume charge only.

If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.

  More information about fees and charges

  More information about rebates



Paying your bill

You can pay your bill in a number of ways:

  • Direct Debit (from your bank account, but not from a credit card)
  • online with POSTbillpay (credit card or PayPal)
  • over the phone (credit card)
  • by mail (cheque)
  • in person at any Australia Post outlet (cash, cheque, EFTPOS or credit card)
  • as an automatic deduction from your Centrelink payment.

  More information on bill payment options

  Pay your bill online



Online bills

You can register to receive your bills via email and/or to view current and past bills online.

  Log in to view your bill online

  Register for online bills



Payment assistance

If you are having difficulty paying your bill we offer a range of assistance options.

  Payment assistance 



Moving house?

Whether you're an owner or tenant, please provide us at least 2 days notice when moving in/out of a new property.

This allows us to arrange a special water meter reading and ensure you are only charged for water used while you occupy a property.

  Moving house?



Update your details

Help us keep your customer details correct and up-to-date, or arrange to have someone access your account details on your behalf.

  Update your details