Residential customers » Your bill » Fees and charges (residential customers)

Fees and charges (residential customers)

Standard charges

  • Water volume: $2.2144 per kilolitre

This is a usage charge. It is based on the amount of water you use.

1 kilolitre (kL) = 1000 litres

 

  • Water service: $42.08 per quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

 

  • Sewerage service: $135.76 per quarter

This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

  

3% increase effective 1 January 2013

In June 2012, The Essential Services Commission (ESC) approved a 3% increase (water volume and water service only — sewerage charges are not affected) to cover the cost of constructing the Melbourne to Geelong Pipeline.

The 3% adjustment is effective from 1 January 2013.

For a typical residential customer using 165 kilolitres of water a year, the adjustment equates to an additional 28 cents a week or $14.56 a year. Bills will vary depending on usage.

 

Tenants, landlords and owner-occupiers

Owner-occupiers pay all above charges.

Tenants with a separate meter pay the water volume charge only. Landlords pay the water and sewerage service charges for their tenants.

In some cases, where tenants do not have separate meters (for instance, where a block of units share one water meter), the landlord pays all charges.

 

 

Other fees and charges

In some circumstances, you may have additional charges on your bill, such as a tenant meter reading fee.

For all fees and charges, refer to the pricing schedule

  Pricing schedule 2012–2013 (PDF 184 KB)

 

 

Credits

If you have overpaid a bill, the extra amount will appear as a credit on your next bill.

If you receive a rebate for purchasing waterwise products the rebate will appear as a credit.

 

  

Price regulation

Your water rates are regulated by the Essential Services Commission, an independent government body.

  Essential Services Commission

   

 


Page last updated Tuesday 18 December 2012

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