Fees and charges (residential customers)

Government water bill rebates

Residential customers receive an average of $80 off their water bills each financial year for four years from 2014 to 2017.

  More on government water bill rebates

Standard charges

Water volume: $2.2551 per kilolitre
This is a usage charge. It is based on the amount of water you use. 1 kilolitre (kL) = 1,000 litres 

Water service: $42.85 per quarter
This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use. 

Sewerage service: $138.02 per quarter
This is a fixed charge. It is the same every quarter (three months) regardless of how much water you use.

Class A recycled water volume: 1.8040 per kilolitre
This charge applies only to customers in new dual-pipe subdivisions in Armstrong Creek and Torquay North. This is a usage charge. It is based on the amount of Class A recycled water you use.

 


  

Tenants, landlords and owner-occupiers

Owner-occupiers pay all above charges.

Tenants with a separate meter pay the water volume charge only. Landlords pay the water and sewerage service charges for their tenants.

In some cases, where tenants do not have separate meters (for instance, where a block of units share one water meter), the landlord pays all charges.

 


 

Other fees and charges

In some circumstances, you may have additional charges on your bill, such as a tenant meter reading fee. All fees and charges are listed in our pricing schedule.

 


 

Credits

If you have overpaid a bill, the extra amount will appear as a credit on your next bill.

If you receive a rebate it will appear as a credit.

 


  

Price regulation

Our fees and charges are regulated by the Essential Services Commission — the independent economic regulator of the Victorian utilities sector.

  Essential Services Commission