Need help paying your bill?
We offer a number of solutions for customers who may be experiencing financial hardship.
Payment plans
A flexible payment plan will allow you to pay in weekly, fortnightly or monthly installments.
Contact us if you would like to set up a payment plan.
Centrepay
If you receive a Centrelink payment you can pay your bill by regular, automatic installments.
Contact us to register for Centrepay deductions.
Discounts for concession card holders
Eligible concession card holders receive discounted bills.
Financial hardship: Utilities Relief Grant
Customers experiencing financial hardship may be eligible for a Utility Relief Grant from the Department of Human Services
Medical conditions and life support machines
Customers with severe medical conditions and/or life support machines that require high water use (e.g. dialysis machines) may be eligible for additional discounts.