We offer a number of solutions for customers who may be experiencing financial hardship.
Fairer Water Bills
Residential customers will receive an average of $80 off their water bills each financial year for the next four years thanks to the Victorian Government’s Fairer Water Bills initiative.
Customers will receive $320 off their bills over four years, beginning with a $50 reduction from 1 July 2014.
A flexible payment plan will allow you to pay in weekly, fortnightly or monthly installments.
Contact us if you would like to set up a payment plan.
If you receive a Centrelink payment you can pay your bills by convenient, automatic, fortnightly instalments.
To set up Centrepay use the deduction form below, or contact us to register.
Eligible concession card holders receive discounted bills.
Customers experiencing financial hardship may be eligible for a Utility Relief Grant from the Department of Human Services
Customers with severe medical conditions and/or life support machines that require high water use (e.g. dialysis machines) may be eligible for additional discounts.