Residential customers » Your bill » Payment options

Payment options

We provide many convenient ways for you to pay your bill.


Direct Debit

Pay your bill by automatic debits from your nominated bank account. You can choose to pay:

  • in full on the due date, or
  • in fixed weekly, fortnightly or monthly instalments.


Things to know

  • You will still receive your bill from us.
  • You can set up a direct debit arrangemnet from your cheque or savings account, but not from a credit card.
  • If you elect to pay your bill in full, your bank account is normally debited on the due date or the next business day.
  • It is your responsibility to have sufficient funds in your bank account when funds are drawn. We may cancel your arrangement if two consecutive payments are dishonoured by your bank.
  • To set up a Direct Debit arrangement, please complete and submit the interactive PDF SmartForm, below.
  • To cancel or make changes to an existing Direct Debit arrangement, please contact us.
  • For full terms, refer to the service agreement.


  SmartForm: Direct Debit request

  Direct Debit request service agreement (PDF 99 KB)




Pay your bill via your bank's internet or telephone banking service.

BPAY biller code 585224
BPAY reference number see the back of your bill




You can pay your bill by cheque through the mail.

Cheque payable to Barwon Water
Mailing address

PO Box 14206
Melbourne City MC
VIC 8001

  • Please include your payment slip.
  • Please do not use staples.




Pay your bill with Australia Post POSTbillpay.

You can pay:

  • online using your credit card
  • over the phone 13 18 16 with your credit card details
  • in person at a post office by cash, cheque or EFTPOS.
POSTbillpay biller code 0803
POSTbillpay reference number see the back of your bill

Things to know

  • Your POSTbillpay reference number is located on your bill.
  • POSTbillpay online only accepts Visa and Mastercard credit/debit cards (American Express, Diners Club, Bankcard etc. are not accepted).
  • POSTbillpay is provided through Australia Post's secure website, external to Barwon Water's site.


Pay now

  Pay now using POSTbillpay online



In person

You can pay by cash, cheque or EFTPOS at any of our customer service centres, or at a post office.

  Barwon Water office locations and opening hours

  Australia Post post office locator