Bushfires and your water supply

Parts of our service region have been identified as high fire danger areas by the Country Fire Authority (CFA).

While we are prepared for bushfire emergencies, we cannot guarantee to maintain pressure or an uninterrupted supply during, or following, a fire.

During a fire, or on days declared severeextreme or code red fire danger rating, we may not be able to safely access water supplies or respond to system failures.

When preparing your fire plan, please consider an independent water supply.

Image shows a helicopter dropping water on a bushfire.

During a bushfire, we are not able to guarantee your water supply and may not be able to access supplies safely.


Water pressure and quality

During a fire, we might need to bypass water treatment facilities to maintain water pressure and/or supply. If this occurs, your water will need to be boiled before drinking. We will endeavour to notify you via local and social media should action be necessary.

We recommend keeping a supply of drinking water (for instance jugs of water in your fridge) on high-risk days or when bushfires are likely.


Independent water supplies

We urge customers, particularly those in fire-prone areas and on rural properties, to consider independent water supplies as part of a fire plan.

Independent water supplies may include:

  • water tanks
  • dams
  • swimming pools
  • rubbish bins or wheelie bins
  • bathtubs and laundry troughs
  • ‘44 gallon’ drums or similar.


Pumping water

Consult a pump specialist for suitable fire-fighting pumps and fittings required to protect your home.

Consider a non-electrical pump as your power is not guaranteed during a bushfire (but also be mindful of the risks associated with flammable fuels).



Web updates

Fire warnings, incidents and planned burns are published online via the Vic Emergency website.

  Vic Emergency


Emergency contact numbers

Keep these numbers handy in the event of a bushfire.

  • Emergency 000
  • Victorian bushfire information line 1800 226 226
  • Wildlife Victoria (animal rescue) (03) 8400 7300
  • State Emergency Service (SES) 13 25 00


Local radio

In the event of a bushfire, tune your radio to ABC local for the latest emergency information.

  774 ABC Melbourne

  107.9 ABC Ballarat


Social media

For emergency updates, follow the CFA (Country Fire Authority) and Emergency Victoria via their official social media channels.

  CFA Updates on Twitter

  CFA Victoria on Facebook 

  Vic Emergency on Twitter

  Vic Emergency on Facebook 


Smartphone apps

Download the VicEmergency app to your compatable smartphone or tablet.

  VicEmergency app for iOS

  VicEmergency app for Android