Parts of our service region have been identified as high fire danger areas by the Country Fire Authority (CFA).
While we are prepared for bushfire emergencies, we cannot guarantee to maintain pressure or an uninterrupted supply during — or following — a fire.
During a fire, or on days declared severe, extreme or code red fire danger rating, we may not be able to safely access water supplies or respond to system failures.
When preparing your fire plan, please consider an independent water supply.
During a fire, we might need to bypass water treatment facilities to maintain water pressure and/or supply. If this occurs, your water will need to be boiled before drinking. We will endeavour to notify you via local and social media should action be necessary.
We recommend keeping a supply of drinking water (for instance jugs of water in your fridge) on high-risk days or when bushfires are likely.
We urge customers, particularly those in fire-prone areas and on rural properties, to consider alternative water supplies as part of a fire plan.
Independent water supplies may include:
Any water restrictions in force will be waived if fire threatens your property.
Consult a pump specialist for suitable fire-fighting pumps and fittings required to protect your home.
Consider a non-electrical pump as your electricity is not guaranteed during a bushfire (but also be mindful of the risks associated with flammable fuels).
In the event of a bushfire, tune your radio to ABC local for the latest emergency information.
In the event of a bushfire, follow the CFA (Country Fire Authority) via their official social media channels.