We provide world-standard clean, safe drinking water. Our drinking water must meet the obligations under the Safe Drinking Water Act and Safe Drinking Water Regulations.
We must comply with the Safe Drinking Water Act. The Act:
The Australian Drinking Water Guidelines are our benchmark. The guidelines specify:
We monitor and and maintain water quality from the catchment to the tap.
An independent laboratory undertakes testing.
We publish summary water quality data quarterly, and detailed data annually in the drinking water quality report.
Some customers may occasionally experience issues with their water quality.
Most issues are related to the aesthetic qualities of the water, and typically do not pose any health or safety threats.
Fluoride is added to drinking water as directed by the Victorian Government and endorsed by the National Health and Medical Research Council (NHMRC).
The Geelong region's water supply has been fluoridated since June 2009.
Colac's water supply has been fluoridated since March 2010.
Our drinking water is harvested from catchments. Most of our catchments are in protected national parks, but some include pockets of private land.
Managing and protecting our catchments is essential to maintaining the quality of our drinking water.
If you have comments or concerns about your drinking water, we urge you to contact a member of our water quality team.