Class A recycled water is now available to residents in Armstrong Creek (Armstrong and Warralily estates) and new developments in Torquay north (The Dunes, Zeally Sands and Stretton Torquay).
New homes and community facilities in these developments have a dedicated ‘purple pipe’ delivering high quality, Class A recycled water.
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The information on this page is intended for residential customers connected to Class A recycled water in new developments (currently Armstrong Creek and Torquay north).
If you are a business or commercial customer looking to connect to recycled water, refer to the business customers page. If you are a plumber connecting recycled water to homes, refer to the information for plumbers.
|What is Class A recycled water?|
|What are the main benefits of recycled water?|
|What can I use Class A recycled water for?|
|What is Class A recycled water not suitable for?|
|Can I water my plants with Class A recycled water?|
|Do water restrictions apply to recycled water?|
|Who will be connected to Class A recycled water?|
|How is Class A recycled water supplied to my house / property?|
|How do I turn on my recycled water tap?|
|How much does recycled water cost?|
|What are purple pipe, dual reticulation and third pipe systems?|
|Will recycled water be available to existing homes?|
|What will recycled water cost?|
|Is recycled water safe to drink? What happens if I drink it?|
|Do I need to check my plumbing for cross-connections?|
|Do I need a rainwater tank?|
|How is Class A recycled water regulated?|
Recycled water is a safe, high quality, renewable resource.
Class A recycled water is the highest quality available, and is the only recycled water that will we supply for residential use.
Recycled water is always in supply, regardless of climate or population factors.
It is not subject to water restrictions, and is cheaper that drinking (potable) water.
Based on EPA Victoria guidelines, Class A recycled water is suitable for:
Class A recycled water is used in residential developments for irrigating open spaces such as parks and sporting grounds, and for fire hydrants.
Class A recycled water is not suitable or recommended for:
Yes. All plants can be watered using Class A recycled water from the purple pipe system. This includes edible plants such as vegetables, herbs and friuit trees.
As recycled water has a higher salt content than drinking water, we advise you to direct the recycled water to the roots of your plants, not the foliage. This will protect them from potential leaf burn.
Some plants, including citrus trees, roses, azaleas and camellias may be particularly sensitive to salt in their seedling stage.
No. Water restrictions do not apply to recycled water supplied to new developments.
Similarly, the Permanent Water Saving Plan does not apply to recycled water.
However, recycled water is a valuable resource and should not be wasted.
Homes, businesses, parks, sporting fields, parks, open spaces and community facilities in new urban developments at Armstrong Creek and Torquay north are connected to Class A recycled water. This includes the following land releases:
All new properties in these developments are required to connect to Class A recycled water.
Class A recycled water is supplied by a dedicated ‘purple pipe’ system.
The plumbing network consists of two pipelines and two meters at each property; separate pipelines, meters and taps for the recycled water and drinking water supplies.
All purple recycled water taps require a tap key. Your plumber or builder should have provided you with a purple tap key for each of the recycled water taps.
If you don't have a purple tap key, you should contact your builder. Alternatively, you can use a compatible ‘anti-vandal’ tap key, available at most hardware stores.
The price of Class A recycled water is set at 80% of the price of drinking water.
Class A recycled water is charged per kilolitre (1,000 litres). There is no additional service charge.
On your bill you will see a fixed fee for water and sewerage services, and seperate items for drinking water and recycled water volumes.
These terms are interchangeable.
Developments connected to recycled water are variously referred to as purple pipe, dual pipe or dual reticulation developments (referring to the water and recycled water pipes) or even third pipe developments (referring to the incoming water and recycled water pipes, and the outgoing sewerage pipe).
No. It is too expensive and difficult to re-plumb existing suburbs with a recycled water system.
In the case of new developments, we will assess if it is financially viable to service these with recycled water.
Class A recycled water is not approved for drinking. However, it is treated to an extremely high standard and accidental consumption is unlikely to make you ill.
If you accidently drink Class A recycled water, there is no need to panic. If you feel unwell, consult your doctor.
Your drinking water and recycled water plumbing must be completely separate. If drinking water is mistakenly plumbed to recycled water outlets (or vice versa) this is called a cross-connection.
During construction of your home, your plumber will arrange for an independent inspection to ensure your plumbing is installed correctly and there are no cross-connections.
We also recommend householders conduct a yearly test for cross-connections. This only takes a few minutes, and doesn't require a plumber.
If you think you may have a cross connection, contact us to speak with a member of our Connections team.
No. New homes must meet the National Construction Code's 6-star rating, which mandates either a rainwater tank for toilet flushing or a solar hot water system.
However, a Class A recycled water connection will also meet the requirement as an alternative to connecting to a rainwater tank.
You may still choose to install a rainwater tank too.
Class A recycled water is strictly monitored to ensure it meets water quality standards in accordance with guidelines set by the Department of Health and Human Services and the Environment Protection Authority (EPA).
For commercial, industrial and agricultural customers, including new and existing recycled water customers, please refer to the recycled water page in the business customers section.
There are special requirements for recycled water plumbing. If you are a plumber, please refer to our dedicated webpage.
For general information on recycled water, including the different classes of recycled water and our infrastructure projects, refer to the learning centre page